Privacy policy

Elite Detox Services provides confidential, medically supervised home alcohol detox support. This Privacy Policy explains what personal information we collect through this website, how we use it, and the rights you have over your information. It applies to anyone who visits this website or contacts us through it.

Please read this Privacy Policy carefully. By using this website or contacting us through it, you acknowledge that you have read and understood how your personal information is collected, used and disclosed as described below.

Who We Are

Elite Detox Services is the organisation responsible for this website and for the personal information collected through it. If you have any questions about this policy or how we handle your information, you can contact us using the details at the end of this page.

Information We Collect

We collect different information depending on how you use this website:

• Enquiry information you provide. When you complete our contact form, we collect the details you choose to share with us: your name, email address, telephone number (including your country calling code) and the content of your message. You may choose to include information about your personal circumstances in your message — please only share what you are comfortable sending at this stage.
• Website usage information. Like most websites, technical information may be processed when you visit, such as your device and browser type, the pages you view, how you interact with the site, and your network address. This helps us keep the website secure and understand how it is used.
• Communications with us. If you contact us by email, telephone or through the website, we may keep a record of that correspondence so we can respond and follow up appropriately.

We do not sell physical products or process orders through this website, and we do not ask you to create an account. This website is informational and provides a means of contacting our team.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to your enquiries. To reply to messages you send us and, where you ask us to, to arrange a consultation or provide further information about our service.
• Providing and improving the website. To operate, secure and improve the website and understand how it is used.
• Communicating with you. To respond to questions, provide support and maintain our relationship with you.
• Legal and safety reasons. To comply with applicable law, respond to valid legal process, and protect the safety and wellbeing of individuals where necessary.

We do not use your enquiry details to send marketing communications unless you have separately asked us to.

Our Legal Bases for Processing

Where we process personal information, we rely on the following legal bases under UK GDPR: our legitimate interests in responding to enquiries and operating a secure, effective website; your consent, where we ask for it (for example, if you choose to share sensitive information with us via the contact form); and compliance with our legal obligations. You are not required to provide any information through this website — it is always your choice what you share with us.

How We Disclose Your Information

We do not sell your personal information. We may share it in limited circumstances, including:

• Service providers. With trusted providers who host and operate this website and the tools we use to run it (such as website hosting, form handling and email services), so that we can operate the site and respond to you. These providers process information on our behalf.
• Professional advisers. With clinicians, insurers or professional advisers where appropriate for the purposes set out in this policy.
• Legal requirements. Where we are required to disclose information by applicable law, regulation or valid legal process, or to protect the rights, property or safety of Elite Detox Services, our clients or others.

Cookies and Tracking Technologies

This website uses a small number of cookies and similar technologies that are necessary for it to function and to understand how it is used. You can set your browser to refuse cookies or to indicate when a cookie is being sent; however, some parts of the website may not function as intended if cookies are disabled. If we introduce additional analytics or advertising tools in future, we will update this policy before doing so.

Data Retention

We keep enquiry information only for as long as needed to handle your enquiry and any reasonable follow-up, to maintain accurate records of our communications, and to comply with our legal and professional obligations. When information is no longer needed, we will delete or de-identify it.

Data Security

We use appropriate technical and organisational measures to protect personal information, including secure hosting of this website and access limited to those who need it to do their work. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please bear this in mind when deciding what to include in your first message to us.

Your Privacy Rights

Under the UK GDPR, you have rights over your personal information, including the right to access a copy of it, the right to have inaccurate information corrected, the right to have it erased in certain circumstances, the right to restrict or object to its processing, the right to data portability, and the right to withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

Children's Information

Our service is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can delete it.

Third Party Websites

This website contains links to other websites, including our social media profiles. If you follow links to sites we do not control, please review their own privacy and security policies. We are not responsible for the privacy practices of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date at the top, so please review it periodically.

Contacting Us

If you have questions about this Privacy Policy or how we handle your personal information, you can contact us by email at info@elitedetoxservices.com or by phone at 0333 041 5500.